Frequently Asked Questions
Everything you need to know about BASED beauty, shipping, and our premium formulas.
Are BASED products cruelty-free and vegan?
Yes, all BASED products are 100% cruelty-free and vegan. We never test on animals and ensure all our ingredients are ethically sourced and plant-based.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and local customs processing.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it within 30 days of purchase for a full refund or store credit, even if it has been opened.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.
How can I track my order?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Are your containers recyclable?
Sustainability is a core value at BASED. 90% of our packaging is made from glass or PCR (Post-Consumer Recycled) plastic and is fully recyclable.